Sermon Central
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You've Heard The Story. Jetblue Angered A Lot Of ...
Contributed by Sermon Central on Apr 14, 2008 (message contributor)
You’ve heard the story. JetBlue angered a lot of people when they cancelled a thousand flights in the course of a few days. Negative customer reaction was enough to make the average CEO want to hide. Instead, JetBlue CEO David Neeleman took the pilot’s seat and responded quickly with sincere atonement, hitting every media outlet he could, and issuing apologies not just to every inconvenienced flier but also to his airline’s own crew members. The company also posted a public video apology on its Web site. He and the airline seem to be making a supreme effort to recover the public’s trust and confidence. The first step? Taking responsibility! It’s amazing what a little humility will do toward recovering customer and/or donor trust. Neeleman has said that the operational catastrophe may end up costing $30 million. But the short-term pain is part of Neeleman’s long-term vision of success. “I’m not focused on the first quarter,” he said. “I’m focused on the second, third, and fourth quarter and rebuilding our reputation in the eyes of our customers and crew members.” When companies mess up big time (and it could happen to any company or ministry), the most important steps to take are those designed to recover trust in the most direct, straightforward way possible. As a general principle, customers and donors will forgive incompetence, but not bad character. Good behavior is the single most effective way to restore trust after an episode of bad or untrustworthy behavior. Only time will tell how this situation develops. JetBlue is trying to do the right thing.
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A Woman Went To The Doctors Office, Where She Was ... PRO
Contributed by Jonathan Busch on Aug 18, 2002
A woman went to the doctors office, where she was seen by one of the new doctors, but after about 4 minutes in the examination room, she burst out, screaming as she ran down the hall. An older doctor stopped her and asked what the problem was, and she told him her story. After listening, he had her ...read more
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A Natural Example Of This Point Can Be Found By ...
Contributed by David Schaal on May 20, 2004
A natural example of this point can be found by looking at the two seas in the Holy Land. The Sea of Galilee freely receives and gives out water. It has an abundance of life, nurturing many different kinds of fish and plant life. The water from the Sea of Galilee is carried by way of the Jordan ...read more
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Four High School Boys Were Late To Their Morning ...
Contributed by Jason Cole on Mar 15, 2004
Four high school boys were late to their morning classes one day. They entered the classroom and solemnly told their teacher they were detained due to a flat tire. The sympathetic teacher smiled and told them it was too bad they were late because they had missed a test that morning. But she was ...read more
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There Was Once A Christian Celebration On The ... PRO
Contributed by David Elvery on Nov 14, 2004
There was once a Christian celebration on the west coast of Africa, when converted natives brought of their meager possessions to show their devotion to Christ, a young girl only recently saved from paganism brought a silver coin worth about eighty-five cents, and handed this to the missionary as ...read more
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What Kids Need PRO
Contributed by Lyn King on Jun 15, 2002
WHAT KIDS NEED Today’s kids desperately need Dads who: . . . play catch, enjoy tea parties or wrestle because the heart of a child is there and they set out to capture it. . . . laugh till their belly hurts and tears fall from their eyes while secretly creating deep friendships and memories ...read more
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