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The New Golden Rule for business, first developed by Fred Reichheld, loyalty expert and author, is the one statistic that increasingly is taken most seriously by investors. Originally dubbed the Net Promoter Score, it could also be called the Customer Evangelism Score. It may be the most revealing question any business, ministry or church can ask its constituents. So what is this measure of success? Would you recommend us to a friend? (The Gospel According to Starbucks, Leonard Sweet, WaterBrook, 2007)

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