When Jim Burke became the head of a new products division at Johnson & Johnson, one of his first projects was the development of a children?s chest rub. The product failed miserably, and Burke expected that he would be fired. When he was called in to see the chairman of the board, however, he met a surprising reception.
?Are you the one who just cost us all that money?? asked Robert Wood Johnson. ?Well I just want to congratulate you. If you are making mistakes, that means you are taking risks, and we won?t grow unless you take risks.?
Some years later, when Burke himself became chairman of J&J, he continued to spread that word.
Reader?s Digest, Oct., 1991, p. 62