You may have heard of the story of the old lumberman who came into a store and said he’d like to buy a chainsaw because he had heard that they were quicker and easier for cutting down trees than his old one man saw. So he comes back a few days later and says the saw’s broken he wanted a replacement. The customer service person said, “No problem.” And handed him a new chainsaw. About three days later the old guy comes back and says, “This one is broken too.” The customer service agent says, “What makes you think it’s broken?” “Well,” says the old timer, “it’s slow and awkward to operate and the teeth seem pretty dull” So the customer service fellow says, “Let’s take it out back, there’s an old log and I’ll try it out.” They go out to
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