The Associated Press carried an interesting story about a group of post office customers who succeeded in speeding up some slow-moving service. One man said, “It was like watching grass grow.” There were 26 patrons jammed into two lines. They realized they weren’t getting enough attention, so a 73-year-old man organized the group. In an uncommon show of unity, the 26 shouted together, “We want service!” Two minutes later, another clerk ambled out and without cracking a smile said, “Next?” Well, the 26 knew they were on to something, so they
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